Returns & Exchanges
At New Era India, we want to ensure you are completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unworn apparel and headwear. Items must be returned in their original condition with all tags intact to be eligible for a full refund or replacement.
Initiate Request
Visit our Returns Portal and enter your Order ID and email address to select the items you wish to return or exchange.
Quality Check Preparation
Pack the items securely in their original packaging, ensuring the New Era holographic stickers and brand tags are not removed or damaged.
Pickup Arrangement
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package.
Refund Processing
After our warehouse team verifies the product condition, your refund will be credited to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing